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Senior Business Solutions Manager

2 months ago


Montreal, Quebec, Canada St-Amour & Associates, Senc. Full time
Unlock Your Career Potential

We are seeking a highly skilled Senior Business Solutions Manager to join our team at St-Amour & Associates, Senc.

About the Role:
  • Lead customer onboarding sessions and integrate their workflows into our platform.
  • Collaborate with customers to understand their scientific needs and ensure they receive personalized support.
  • Develop strategic process designs to continually improve the customer experience.
Responsibilities:
  1. Understand customer lab workflows and develop effective solutions.
  2. Facilitate seamless platform integration and address customer inquiries promptly.
  3. Coordinate with product and engineering teams to resolve issues efficiently.
  4. Provide customized training and support to help customers maximize our platform's potential.
  5. BUILD LASTING CLIENT RELATIONSHIPS through exceptional communication and problem-solving skills.
  6. Create valuable user resources to empower customers in utilizing our platform effectively.
Requirements:
  • 3+ years of experience in customer success, business operations, or consulting, preferably with wet lab or bioinformatics expertise.
  • Strong grasp of lab workflows and excellent communication skills.
  • Able to manage relationships, resolve issues, and prioritize tasks effectively.
  • Flexible in supporting clients across time zones.
Salary Estimate:

$80,000 - $110,000 per annum, depending on qualifications and experience.

About Us:

At St-Amour & Associates, Senc., we provide digital tools and platforms for the life sciences and biotech industries. Our platform helps labs automate and streamline their operations, making it easier for scientists to collaborate and manage data effectively.