HVAC Service Coordinator Specialist
7 days ago
TRI-AIR Systems, a leading commercial and industrial service provider of heating and cooling solutions, is seeking an experienced Service Coordinator/Lead Dispatcher to join their team. Located in Markham, this role offers an excellent opportunity for individuals who enjoy problem-solving and connecting with people.
This position requires a high level of organization, communication, and technical skills. The ideal candidate will have experience in the HVAC industry or a related field, but strong candidates without previous HVAC experience will be considered.
The company prides itself on its 40-year legacy of success, built on honesty and integrity. TRI-AIR Systems has created a family-friendly work culture that values respect and trust among employees.
Job Responsibilities:- Coordinate technicians' schedules, ensuring they are equipped with necessary tools and information to provide exceptional client service.
- Serve as the face of the company when interacting with high-value clients, exceeding their service needs.
- Collaborate with the Service Manager to plan, direct, and supervise installation and service teams, maximizing customer satisfaction and meeting service commitments.
- Lead a service-oriented mindset that drives customer satisfaction and future business growth.
- Coordinate service planning and scheduling with Preventive Maintenance (PM) contract schedules.
- Maintain a well-stocked and organized warehouse and supply parts as needed.
- Previous experience in operations or service roles; prior work experience in the HVAC sector is an asset.
- Strong self-awareness, emotional intelligence, and communication skills.
- Familiarity with technology tools such as Pipedrive, ERPs, and MS Office applications.
A competitive salary range of $60,000-$80,000 per year, depending on experience level, accompanied by benefits including dental care, RRSP match, and learning and development opportunities.
About the Role:This is a full-time, in-person position with a start date in mid-January 2025.
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