Installation Coordinator

3 hours ago


Markham, Ontario, Canada Enercare Inc. Full time

Are you looking for a career that combines administrative skills with technical expertise? Look no further At Enercare Inc., we are seeking an experienced Installation Coordinator to join our team in Markham.

About the Role

This is a unique opportunity to work with one of North America's largest home and commercial services and energy solutions companies. As an Installation Coordinator, you will be responsible for optimizing area install technician resources to meet customer demands, finalizing orders, reconciling cash balances, and handling escalations.

This key function ensures corporate goals are met through a formalized planning process, continuous interaction with internal and external customers, and partners. The ideal candidate will have strong organizational skills, attention to detail, and excellent communication abilities.

Responsibilities
  • Schedule daily installations, including overnight installs, optimize the schedule, adjust for exceptions, and confirm the schedule with installers and subcontractors.
  • Handle escalations by managing queues and monitoring email activity to ensure timely resolution of customer complaints and escalations.
  • Schedule installations for HVAC and Water Heaters and generate BRIOs.
  • Create orders, including GERS order creation from SIPR file, assigning inventory against the job, voiding, and updating orders per EMC and Management.
  • Finalize installations, including HVAC transactions, Water Heaters (Company installers only), and completing district extras.
  • Reconcile GERS cash draws for previous day's work.
  • Provide customer quotes, analyze, and interpret forecast and incoming-demand data.
  • Coding out of calls when required.
  • Undertake special projects and assignments as assigned.
  • Achieve defined productivity and performance measures on a consistent basis.
  • Effectively resolve customer complaints to the satisfaction of both customer and company.
Requirements

To succeed in this role, you will need:

  • Ability to effectively use W6, GERS, MS Office & Clarify software programs.
  • Ability to concurrently use various computer information packages in conjunction with telephone/wireless radio communication devices.
  • Excellent organizational, time management, and problem-solving skills.
  • Strong analytical and mathematical abilities.
What We Offer

We offer a competitive salary range of $48,000 - $62,000 per year, depending on experience, plus comprehensive benefits, savings match plans, overtime, shift premiums, and a DC Pension Plan after 24 months. If you are a motivated individual looking for a challenging and rewarding career, please apply today



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