HVAC Service Operations Manager

1 week ago


Markham, Ontario, Canada TRI-AIR Systems, Providing Heating and Cooling Solutions Full time
TRI-AIR Systems: A Leading HVAC Company

We are a renowned commercial and industrial service and maintenance company specializing in HVAC solutions. Our team is looking for an experienced Service Coordinator/Lead Dispatcher to meet the growing demands of our business.

About TRI-AIR Systems

Our company has a 40-year legacy of success, being one of the pioneer commercial HVAC companies in Canada. We value honesty and integrity, which has earned us the loyalty of our customers over the years.

We have a family-friendly work culture where everyone feels at home. Our employees enjoy coming to work and appreciate the respect and trust we provide.

Job Description:

The ideal candidate will be responsible for ensuring technicians are properly prepared to provide excellent service to clients. This includes coordinating scheduling, organizing tools and information, and acting as the face of the company when dealing with high-value clients.

The successful candidate will collaborate with the Service Manager to plan, organize, direct, and supervise installation and service teams to maximize customer satisfaction and meet our service commitments.

Key Responsibilities:

  • Coordinate service planning and scheduling alongside the Preventive Maintenance (PM) contract schedule.
  • Ensure the supply of parts is sufficiently stocked and organized in the warehouse and with the respective team members.
  • Perform other job-related duties as assigned.
Requirements:

To be successful in this role, you should have previous experience in an operations or service environment. Prior work experience in the HVAC sector is an asset.

You should possess a heightened sense of self-awareness and emotional intelligence, as well as strong verbal and written communication skills.

Familiarity with technology tools such as Pipedrive, ERPs, and MS Office tools is essential. Experience with service ERPs like Jonas is a plus.

Compensation and Benefits:

We offer a competitive salary ranging from $60,000 to $80,000 per year, depending on your experience level.

You will also receive benefits including dental care, RRSP match, and learning and development opportunities.

This is a full-time position with an in-person work arrangement. If you are passionate about delivering exceptional customer service and working in a dynamic team environment, we encourage you to apply.



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