HVAC Service Coordination Specialist

7 days ago


Markham, Ontario, Canada TRI-AIR Systems Full time

Company Overview

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We are a leading commercial and industrial service maintenance HVAC company located in Markham. With over 40 years of history behind us, we have built a strong foundation of honesty and integrity, earning the patronage of loyal customers.

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About TRI-AIR Systems

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At TRI-AIR Systems, we pride ourselves on being a family-friendly workplace. Our office feels like home, with staff members coming to work happy and looking forward to being there. We value our employees and have created a culture of professional respect and trust.

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Job Summary

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We are seeking an experienced HVAC Service Coordination Specialist to join our team. As the face of our company when dealing with high-value clients, you will ensure that all clients' service needs are exceeded. Your primary responsibility will be to ensure technicians are in the right place at the right time with the required tools and information to provide excellent service.

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Main Responsibilities

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- Ensure technicians are properly prepared for jobs, providing them with the necessary tools and information.

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- Act as the liaison between clients and technicians, ensuring seamless communication.

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- Collaborate with the Service Manager to plan, organize, direct, and supervise installation and service teams.

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- Lead a service mentality that drives customer satisfaction and future business growth.

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- Coordinate service planning and scheduling alongside Preventive Maintenance (PM) contract schedules.

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- Maintain adequate stock levels of parts in the warehouse and with respective team members.

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Requirements

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- Previous experience in operations or service environments; prior work experience in the HVAC sector is an asset.

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- Strong verbal and written communication skills.

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- Experience with technology tools such as Pipedrive, ERPs, MS Office tools.

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Benefits

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We offer a competitive salary ranging from $60,000 to $80,000 per year, depending on experience level, plus benefits including dental care, RRSP match, and learning and development opportunities. This is a full-time, in-person position with a start date in mid-January 2025.



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