HVAC Operations Manager
2 weeks ago
We are seeking an experienced HVAC Operations Manager to join our team at Black & McDonald. As a key member of our Service Division, you will be responsible for leading and growing a team of professional HVAC/R service technicians.
Job SummaryThe successful candidate will oversee the delivery of HVAC/R services to our client base, develop new opportunities through collaboration with the business development team, and strengthen existing client relationships while ensuring superior service quality.
Key Responsibilities- Supervise forepersons and service technicians to ensure all work is completed in accordance with client and company specifications.
- Oversee and ensure all necessary paperwork (i.e., Service Reports, Safety logs) are complete and submitted regularly and on time.
- Monitor and report on work in progress, workload versus staff requirements, and ensure jobs and scheduled maintenance inspections are completed on time.
- Conduct regular site inspections for Quality Assurance (i.e., workmanship and in accordance with regulations).
- Support other trades in the Service Division to deliver a consistent and complete response to B&M clientele requirements.
- Maintain ongoing relationships with clients and follow up on any related issues and concerns, seeing final resolutions to the end.
- Monitor and assist in the development of apprentices and technicians.
- Recommend personnel actions such as hiring and promotions.
- Communicate with Service Coordinators to support the organization of daily work for HVAC Service Technicians.
- Identify relevant technical training for field staff. Investigate cost, schedules, and logistics for review and approval.
- Tool management.
- Ensure standards for safe working conditions are enforced and strictly adhered to.
- Customer service-ability. Must be able to communicate in a professional and effective manner.
- Understanding of industrial & commercial mechanical systems and equipment.
- Be current with TSSA BPV and FS regulations, B-52 Code, and any other related code requirements.
- Holds self and others accountable.
- Customer focus
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