HVAC Operations Manager

2 weeks ago


Markham, Ontario, Canada Black & McDonald Full time
About the Role

We are seeking an experienced HVAC Operations Manager to join our team at Black & McDonald. As a key member of our Service Division, you will be responsible for leading and growing a team of professional HVAC/R service technicians.

Job Summary

The successful candidate will oversee the delivery of HVAC/R services to our client base, develop new opportunities through collaboration with the business development team, and strengthen existing client relationships while ensuring superior service quality.

Key Responsibilities
  • Supervise forepersons and service technicians to ensure all work is completed in accordance with client and company specifications.
  • Oversee and ensure all necessary paperwork (i.e., Service Reports, Safety logs) are complete and submitted regularly and on time.
  • Monitor and report on work in progress, workload versus staff requirements, and ensure jobs and scheduled maintenance inspections are completed on time.
  • Conduct regular site inspections for Quality Assurance (i.e., workmanship and in accordance with regulations).
  • Support other trades in the Service Division to deliver a consistent and complete response to B&M clientele requirements.
  • Maintain ongoing relationships with clients and follow up on any related issues and concerns, seeing final resolutions to the end.
  • Monitor and assist in the development of apprentices and technicians.
  • Recommend personnel actions such as hiring and promotions.
  • Communicate with Service Coordinators to support the organization of daily work for HVAC Service Technicians.
  • Identify relevant technical training for field staff. Investigate cost, schedules, and logistics for review and approval.
  • Tool management.
  • Ensure standards for safe working conditions are enforced and strictly adhered to.
Competency Requirements
  • Customer service-ability. Must be able to communicate in a professional and effective manner.
  • Understanding of industrial & commercial mechanical systems and equipment.
  • Be current with TSSA BPV and FS regulations, B-52 Code, and any other related code requirements.
  • Holds self and others accountable.
  • Customer focus

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