Technical Support Specialist
2 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Connexall. As a key member of our technical support group, you will provide exceptional customer service and technical expertise to ensure the success of our customers.
Responsibilities- Customer Support: Provide timely and effective support to customers via phone, email, or remote access, resolving complex issues related to hardware and software systems.
- Technical Troubleshooting: Analyze and troubleshoot system problems, identify root causes, and implement solutions to prevent future occurrences.
- System Configuration and Installation: Install, configure, and troubleshoot Connexall system designs, ensuring seamless integration with existing infrastructure.
- Collaboration and Communication: Work closely with internal teams, including sales, technical, innovation, and development groups, as well as external stakeholders such as customers and vendors.
- Education: Bachelor's Degree or Diploma in Computer Science, Engineering, or related field required.
- Experience: 3+ years of experience in delivering customer service via call centre telecommunications, preferably in the healthcare industry.
- Skills: Advanced knowledge of Windows Platform, Windows Networking, Telephony Communication Systems, and SpectraLink VOIP systems/devices.
We offer a competitive annual salary of $80,000 - $110,000, depending on experience, plus a rich benefits package, including medical, dental, life, and long-term disability insurance, discretionary performance bonus program, paid vacation, education reimbursement program, and RRSP matching program.
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