Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. In this role, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and resolving customer inquiries in a timely and professional manner.
Key Responsibilities
- Answer customer calls and respond to inquiries in a courteous and professional manner
- Provide solutions to customer complaints and concerns in a timely and effective manner
- Upsell and cross-sell products and services to customers
- Meet or exceed productivity and quality standards
- Participate in training and development programs to improve customer service skills
Requirements
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic computer skills and knowledge of software applications
- Ability to work a variety of shifts, including evenings and weekends
What We Offer
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Excellent benefits package, including medical, dental, and vision insurance
- Paid time off and holidays
- Fun and dynamic work environment
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.
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