Customer Service Representative
3 weeks ago
ROLE OVERVIEW
We are seeking a highly motivated Customer Service Representative to support our commercial and public sector clients. In this role, you will handle inbound customer inquiries, troubleshoot technical issues, and provide exceptional customer service.
KEY RESPONSIBILITIES
- Provide top-notch customer service to our clients via phone, email, or chat
- Resolve customer issues in a timely and professional manner
- Work collaboratively with internal teams to resolve complex customer issues
- Stay up-to-date on product knowledge and features to provide accurate information to customers
- Meet or exceed performance metrics and quality standards
- Participate in ongoing training and development to improve skills and knowledge
IDEAL CANDIDATE
We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have excellent communication and problem-solving skills, be able to work in a fast-paced environment, and be committed to ongoing learning and development.
REQUIREMENTS
- High school diploma or equivalent required
- 1+ year of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Commitment to ongoing learning and development
BENEFITS
We offer a competitive salary and benefits package, including medical, dental, and vision coverage, 401(k) matching, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.
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