Customer Service Representative

1 week ago


Sydney, Nova Scotia, Canada MCI, LC Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative.

About the Role

This is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Call Centre Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a timely and professional manner.

About You

To succeed in this role, you will need to possess excellent communication and problem-solving skills, be able to work well under pressure, and have a strong commitment to customer satisfaction.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous and professional manner.
  • Ensure first call resolution through effective problem-solving and call handling.
  • Accurately document and process customer claims in appropriate systems.
  • Lead fact-finding discussions to determine the best options for customers.
Requirements
  • Must be 18 years of age or older.
  • High school diploma or equivalent required.
  • Excellent organizational, written, and oral communication skills.
  • Ability to type swiftly and accurately (20+ words per minute).
Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for advancement.

Why Join Us?

At MCI, LC, we value our employees and strive to create a positive and inclusive work environment. We believe that hard work should pay off, and we offer a range of rewards and recognition programs to show our appreciation for our team members' contributions.



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