Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative.
About the RoleThis is an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Call Centre Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving issues in a timely and professional manner.
About YouTo succeed in this role, you will need to possess excellent communication and problem-solving skills, be able to work well under pressure, and have a strong commitment to customer satisfaction.
Key Responsibilities- Handle inbound and outbound contacts in a courteous and professional manner.
- Ensure first call resolution through effective problem-solving and call handling.
- Accurately document and process customer claims in appropriate systems.
- Lead fact-finding discussions to determine the best options for customers.
- Must be 18 years of age or older.
- High school diploma or equivalent required.
- Excellent organizational, written, and oral communication skills.
- Ability to type swiftly and accurately (20+ words per minute).
We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and opportunities for advancement.
Why Join Us?At MCI, LC, we value our employees and strive to create a positive and inclusive work environment. We believe that hard work should pay off, and we offer a range of rewards and recognition programs to show our appreciation for our team members' contributions.
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