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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada Rcom Communication Ltd Full time
Job Title: Technical Support Specialist

Rcom Communication Ltd is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to customers and resolving technical issues related to computer systems, software, and network connectivity.

Key Responsibilities:
  • Respond to customer inquiries and resolve technical issues via phone, email, or in-person
  • Provide technical guidance and support to customers on computer systems, software, and network connectivity
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of customer interactions and technical issues
  • Participate in ongoing training and professional development to stay up-to-date with the latest technologies and industry trends
Requirements:
  • College diploma or equivalent in a related field (e.g. computer science, information technology)
  • 1-2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Knowledge of computer systems, software, and network connectivity
Work Environment:

The Technical Support Specialist will work in a dynamic and collaborative environment with a team of experienced professionals. The ideal candidate will be able to work independently and as part of a team to resolve technical issues and provide excellent customer service.

What We Offer:
  • A competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • A dynamic and collaborative work environment
  • The opportunity to work with a leading telecommunications company