Customer Support Liaison

4 weeks ago

Saskatchewan, Canada 7shifts Full time

Empowering Restaurant Success with 7shifts

As a Customer Support Representative at 7shifts, you will play a pivotal role in ensuring the satisfaction and retention of our customers by empowering them to utilize 7shifts to its full potential. Your expertise will be instrumental in growing their business by providing personalized and trusted support.

Your Key Responsibilities:

  • Act as the primary point of contact for customers via chat, email, and phone channels to effectively troubleshoot and problem-solve concerns.
  • Educate customers on basic product training, including developing training materials and videos that help new customers leverage 7shifts to its fullest capabilities.
  • Identify new ways customers can benefit from the product, understanding their business challenges and finding creative solutions to their problems.
  • Proactively track requests and commonly occurring issues, identifying and reporting software bugs to the appropriate teams.
  • Collaborate closely with the Support team by actively participating in team meetings and discussions.

What We're Looking For:

  • Previous experience in a technical customer support role (or similar) for at least 1-2 years.
  • Strong written and verbal communication skills – you will be the first point of contact for customers and being able to communicate clearly and effectively address customer questions and concerns is crucial.
  • Experience working or interacting with various web and mobile apps with the ability to effectively troubleshoot customer issues.
  • Resilience and resourcefulness to use the tools at your disposal and find the best approach to solving problems, leveraging strong attention to detail.
  • The ability to learn quickly in order to stay up to date on new features and product releases, adapting to current offerings to effectively assist customers.
  • Curiosity to learn new things and take on new challenges, taking ownership of contact with customers and ensure all necessary steps, investigation, troubleshooting, education, and communication are completed with both the customers and the applicable internal teams.
  • The ability to put yourself in the customers' shoes to fully understand their point of view and address their needs.

We Offer:

  • A dynamic and inclusive work environment that is representative of the diverse industry we serve.
  • A competitive health benefits package, lifestyle spending accounts, access to corporate discounts, and a parental leave program that supports caregivers during an important time in their lives.
  • A flexible vacation policy to encourage everyone to recharge when they need it.
  • A '90 Day Shift' program that supports our team members in exploring the world.
  • The latest Apple technology, a home office setup, and some fun 7shifts swag to make it official.

Language Code: en

  • Patient Support Liaison

    2 weeks ago

    Fort Saskatchewan, Alberta, Canada pt Health Full time

    About Our ClinicLifemark Health Group is a leading provider of healthcare services in Alberta, Canada.We are currently seeking a highly organized and customer-focused Patient Support Liaison to join our team!Job DescriptionThe Patient Support Liaison will be responsible for fostering strong relationships with patients, staff, funders, and referral sources by...

  • Customer Support Specialist

    4 weeks ago

    Saskatchewan, Canada 7shifts Full time

    7shifts is an all-in-one team management software platform designed for the restaurant industry.As a key member of our Support team, you will play a vital role in ensuring our customers get the most out of our platform. Your primary responsibility will be to provide exceptional support to our customers via chat, email, and phone, empowering them to use...

  • Client Liaison

    2 weeks ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    About the RoleThis is a dynamic opportunity to join the Saskatchewan Polytechnic team as a Library Client Service Associate. The successful candidate will provide exceptional client service and support to our students, faculty, and staff.Key ResponsibilitiesClient ServiceGreet and welcome clients to the libraryProvide proactive client-focused service by...

  • Client Relationship Liaison

    3 weeks ago

    Saskatchewan, Canada Equitable Life of Canada Full time

    Job Summary:We are seeking a highly skilled Client Relationship Specialist to support our Western region. This role involves managing the installation of new business, providing support to our Group Account Executives, and delivering exceptional customer service.Key Responsibilities:Manage installation of new business by working with policyholders, advisors,...

  • Client Relationship Liaison

    3 weeks ago

    Saskatchewan, Canada Equitable Life of Canada Full time

    Client Relationship Specialist Role: At Equitable Life of Canada, we are seeking a Client Relationship Specialist to support our Western region. Key Responsibilities: Manage the installation of new business by collaborating with policyholders, advisors, and head office staff. Provide support to our Group Account Executives, ensuring seamless customer...

  • Audio Visual Support Specialist

    3 weeks ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummaryThe Audio Visual (AV) Assistant plays a pivotal role in supporting the AV team with all tasks associated with the support services offered by the group. This position contributes to the ongoing development and upgrading of AV Services.Key ResponsibilitiesProvide tech support and administrative assistance for live streaming video deliveries,...

  • Customer Service Representative, Business Support

    4 weeks ago

    Saskatchewan, Canada SaskPower Full time

    Job Summary:The Customer Service Representative, Business Support will act as the primary contact for internal and external customers, responsible for maintaining, coordinating, and communicating in response to customer account and billing inquiries, concerns, complaints, outage notifications, and requests for new services.Key Responsibilities:Provide...

  • Healthcare Liaison

    4 weeks ago

    Fort Saskatchewan, Alberta, Canada pt Health Full time

    Patient Experience CoordinatorThe Patient Experience Coordinator plays a vital role in fostering strong relationships between our clinic and its customers, including patients, staff, funders, and referral sources. This is achieved by providing administrative support and coordinating clinic activity with friendly, enthusiastic, and professional service to all...

  • Hospitality Support Worker

    4 weeks ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummaryAs a Hospitality Support Worker at Saskatchewan Polytechnic, you will play a vital role in providing exceptional customer service and supporting the Hospitality and Tourism training programs. Your primary responsibilities will include assisting with customer transactions, food preparation, and maintaining a clean and safe environment. If you have...

  • Indigenous Student Support Specialist

    1 week ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job OverviewWe are seeking an experienced Indigenous Student Support Specialist to join our team at Saskatchewan Polytechnic. In this role, you will work closely with students, faculty, and community partners to provide academic and personal support services.

  • Customer Service Representative

    1 week ago

    Saskatchewan, Canada SaskPower Full time

    Located in Saskatchewan, Canada, this role offers a competitive salary and benefits package. Estimated annual salary: $65,000-$85,000.Company OverviewSaskPower is a leading energy provider in the province, generating not only power but also some of the best jobs available. Our challenging careers will help you grow while being part of a team committed to...

  • Client Relationship Liaison

    1 week ago

    Saskatchewan, Canada Equitable Life of Canada Full time

    About the RoleEquitable Life of Canada is seeking a highly skilled Client Relationship Specialist to support our Western region. This is a fantastic opportunity for someone with a proven track record of building and maintaining relationships to step in and make a significant contribution to the team.Key Responsibilities:Manage the installation of new...

  • Customer Service Representative

    2 weeks ago

    Saskatchewan, Canada SaskPower Full time

    Job Summary:The Customer Service Representative will serve as the primary point of contact for internal and external customers, providing exceptional service and support in response to inquiries, concerns, and requests.Key Responsibilities:Provide front-line service and information to customers and the public concerning corporate services, rates,...

  • Bakery Service Assistant

    7 days ago

    Fort Saskatchewan, Alberta, Canada Cobs Bread Full time

    We are currently seeking a highly motivated Bakery Service Assistant to join our team at Cobs Bread. As a key member of our bakery staff, you will be responsible for ensuring exceptional customer service and supporting the sales process.

  • Technical Support Specialist

    1 month ago

    Saskatchewan, Canada N. Harris Computer Corporation - CAD Full time

    About the Role:We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SilverBlaze team at N. Harris Computer Corporation - CAD. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers using our software platform.Key Responsibilities:Interface with...

  • Technical Support Associate

    1 month ago

    Saskatchewan, Canada HGS Full time

    Job DescriptionAs a Technical Support Associate at HGS, you will have the opportunity to work in a collaborative and engaging environment, making a positive impact on people's lives. We will train you to be an expert in your field, so you can confidently deliver an amazing customer experience.Your ImpactYou will be responsible for fielding customer...

  • Technical Support Specialist

    4 weeks ago

    Saskatchewan, Canada Waste Connections of Canada Inc. Full time

    Waste Connections of Canada Inc. is seeking a skilled Technical Support Specialist to provide expert technical assistance to our Western Divisions.Key ResponsibilitiesThe successful candidate will be responsible for delivering timely and effective technical support services to our internal customers, utilizing excellent communication skills and technical...

  • Hospitality Support Associate

    4 weeks ago

    Saskatchewan, Canada Saskatchewan Polytechnic Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Hospitality Support Worker to join our team at Saskatchewan Polytechnic. In this role, you will provide exceptional customer service and support to our hospitality and tourism training programs.Key ResponsibilitiesProvide customer service and cashier duties, utilizing various systems to process...

  • Technical Support Specialist

    3 weeks ago

    Saskatchewan, Canada HGS Full time

    Job DescriptionAs a Technical Support Associate, your role will be to provide exceptional customer experiences by fielding customer inquiries, identifying their unique needs, and matching them with products and services that meet those needs. You will exercise emotional intelligence and improve the overall customer experience.Key Responsibilities:•...

  • Jr Operations Customer Experience Lead

    4 weeks ago

    Saskatoon, Saskatchewan, Saskatchewan, Canada The Joint Cannabis Full time

    The Joint currently operates 7 locations in Saskatchewan:55-1244 Baltzan Blvd, Saskatoon622 Circle Dr E, Saskatoon1216 Idylwyld Dr N, Saskatoon80-3030 Meadows Pkway, Saskatoon926 Victoria Ave, Regina196 Massey Rd, Regina420 Centre St, AssiniboiaAs the Jr. Operations Lead with the focus on Customer Experience, you will have oversight on merchandising, sales...