Technical Support Specialist

1 month ago


Saskatchewan, Canada N. Harris Computer Corporation - CAD Full time

About the Role:

We are seeking a highly motivated and detail-oriented Technical Support Specialist to join our SilverBlaze team at N. Harris Computer Corporation - CAD. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers using our software platform.

Key Responsibilities:

  • Interface with customers, Harris sister companies, and our development team to provide support and resolution for technical issues.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Communicate effectively with customers and internal stakeholders to provide timely and helpful support.
  • Stay up-to-date with the latest software developments and technologies to provide expert support.

Requirements:

  • Bachelor's degree, relevant technical diploma, or equivalent industry experience.
  • Proficient in API Testing (SOAP API, TestServer, Postman API).
  • Familiarity with DB-related tools such as SSMS, Dbeaver, and Powershell to create and update scripts.
  • Experience in the installation and configuration of Apache HTTP Server.
  • Strong working knowledge of installation and configuration of Apache Tomcat Server.
  • Ability to review, understand, and make diagnoses from Apache log files.
  • Understanding of HTML, CSS, JavaScript.
  • Working knowledge of Virtual Machines (VMs).
  • Ability to set up and maintain VPN connectivity.
  • Intermediate-level knowledge of MS Office 365.

What We Offer:

  • Career growth opportunities.
  • Flexible work conditions.
  • 3 weeks' vacation and 5 personal days.
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment.
  • Employee stock ownership and RRSP matching programs.
  • Lifestyle rewards.

About Us:

SilverBlaze is an award-winning software innovation, development and consulting firm. Founded in 1999, SilverBlaze provides utility companies with value-focused, highly customizable web customer portal and smart forms software.



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