Client Liaison
2 weeks ago
About the Role
This is a dynamic opportunity to join the Saskatchewan Polytechnic team as a Library Client Service Associate. The successful candidate will provide exceptional client service and support to our students, faculty, and staff.
Key Responsibilities
- Client Service
- Greet and welcome clients to the library
- Provide proactive client-focused service by anticipating client needs and ensuring the highest standards of client service are met
- Respond to basic library reference help and document actions
- Study products, services, and customer service processes to prepare for customer inquiries
- Assist clients in signing materials in and out
- Show clients how to use technology throughout the library
- Assist with events and tours under the direction of a supervisor
- Shelving, sorting, and processing materials
- Maintain attractive, welcoming, and inviting library spaces
- Refer students to library resources to meet their needs
- Provide technical assistance with library equipment and technology
- Take payments for library fines and fees
- Provide basic clerical support
- Assist with client lab/study room bookings
- Handle cash transactions
Requirements
- Minimum six months experience in a customer service environment
- Grade 12 with supplementary training or experience in technology
- Basic knowledge of Microsoft Office
- Basic Internet skills
- Basic working knowledge of computers and related office equipment
- Effective oral communication skills, including basic telephone and customer service experience
- Effective time management and organizational skills
- Knowledge of automated system software (client databases, inventory, etc.)
- Ability to work alone
- Attention to detail
About Us
Saskatchewan Polytechnic is a leader in polytechnic education, serving students from Canada and around the world. Our focus on applied learning, community engagement, and innovative technologies helps students develop the skills and knowledge they need to succeed in their careers and in life.
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