Customer Service Representative, Business Support

4 weeks ago

Saskatchewan, Canada SaskPower Full time

Job Summary:

The Customer Service Representative, Business Support will act as the primary contact for internal and external customers, responsible for maintaining, coordinating, and communicating in response to customer account and billing inquiries, concerns, complaints, outage notifications, and requests for new services.

Key Responsibilities:

  • Provide front-line service and information to customers and the public concerning corporate services, rates, regulations, and policies for both telephone and in-person inquiries.
  • Receive, investigate, and respond to customer inquiries, complaints, and outage notifications, and direct to the appropriate resource when necessary.
  • Receive payments, issue refunds, prepare invoices, and initiate contact for the production and collection of payments.
  • Provide excellent customer service to internal and external customers, while following corporate quality guidelines.
  • Determine customer needs by utilizing precise questioning techniques.
  • Maintain a working knowledge of departmental systems, processes, policies, and procedures, and identify and recommend areas of improvement.
  • Receive, distribute, and prepare incoming and outgoing communications both internal and external to the corporation.
  • Maintain files and records associated with the department.
  • Assist with the development of training for the department.
  • Perform general accounting and financial functions as required.
  • Participate in continuous educational and professional development as required.

Requirements:

  • Bachelor's Degree, Diploma, Certificate, or Program in Business Administration, or equivalent.
  • Two (2) years of administrative and/or customer service experience utilizing standard corporate software applications (Microsoft Office Suite), or equivalent.
  • Ability to cooperate and deal tactfully with other staff and the public.
  • Aptitude for accuracy and detail.
  • Ability to implement and make sound decisions.
  • Ability to use standard corporate software applications (Microsoft, SAP, etc.).
  • Ability to provide extraordinary customer service for all internal and external customers.
  • Ability to work independently or as part of a team.

This position falls within the scope of the Unifor Local 649.

Candidates under consideration may be required to participate in an assessment process consisting of any/all of the following: interview, abilities test, case study, and/or presentation.

SaskPower is committed to creating and cultivating an inclusive workplace and a workforce that represents the communities we serve.

We acknowledge and recognize equity groups designated by the Canadian Employment Equity Act.

We base our selection process on merit and encourage all diverse groups to participate fully.

We prioritize hiring Indigenous Peoples as we recognize and respect their knowledge and experience.

We acknowledge the barriers that affect equity groups and are committed to addressing, mitigating, and accommodating these barriers to strive for equity in the workplace.

Learn more at Commitment to Diversity.

Follow us on LinkedIn to stay up to date on our latest job openings.

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