Retail Operations Manager

7 days ago


Barrie, Ontario, Canada Dollarama L.P. Full time

Seeking a highly motivated Retail Operations Manager to support the Store Manager in overseeing daily retail store operations, ensuring exceptional customer satisfaction, and achieving sales goals. This is a leadership role that involves managing staff, executing daily operational tasks, and ensuring compliance with company policies and procedures. The ideal candidate will have a minimum of two years' experience in the retail industry, preferably in a supervisory or management role.

The successful candidate will be responsible for:

  • Assisting the Store Manager in daily operations and staff management
  • Helping with store merchandising, shelf stocking, and unboxing daily shipments
  • Providing exceptional customer service and resolving escalated issues
  • Training, coaching, and developing employees
  • Performing cash management, store opening, and closing duties as needed
  • Assigning tasks to the team and ensuring store safety and cleanliness standards are maintained

To succeed in this role, you will need:

  • A minimum of two years' experience in the retail industry
  • At least two years in a supervisory or management role
  • Open availability required (day, evening, weekend)
  • Ability to efficiently organize time and manage priorities
  • Good leadership, communication, and decision-making skills
  • Ability to multitask, prioritize, and work in a dynamic, fast-paced environment

We offer a competitive compensation package, including bonus pay, overtime pay, and flexible scheduling. Benefits include casual dress, employee assistance program, extended health care, and RRSP match. If you are a results-driven leader who is passionate about delivering exceptional customer experiences, we encourage you to apply.



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