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Retail Operations Manager

2 months ago


Barrie, Ontario, Canada Rogers Communications Full time
Unlock Your Potential in a Dynamic Retail Environment

We are seeking an experienced and motivated Assistant Store Manager to join our retail team at Rogers Communications. As a leader of tomorrow, you will be responsible for driving positive customer interactions, coaching your team to deliver exceptional experiences, and contributing to the success of our store operations.

About the Role:

  • Work closely with accountable leaders to drive solution-based customer interactions and experiences.
  • Coach and motivate your team to create best-in-class customer experiences and meet business goals.
  • Receive ongoing training and development to ensure you have the necessary skills to support the team.
  • Sustain a creative spirit to adapt to an ever-changing environment and support store operations.
  • Promote Rogers & Fido brands, including Rogers Mastercard.
  • Engage and grow your customer base through personalized communication and outreach via phone calls and business text messaging.
  • Participate in community events and outreach efforts to support local small businesses.

Your Benefits:

  • Competitive compensation, including a lucrative management bonus program.
  • One of the best flex health benefits, RRSP, TFSA, and Pension plans in Canada.
  • Mental Health and support benefits – 100% coverage.
  • Employee and Family Assistance Program benefit.
  • Employee discounts offering up to 50% off Rogers & Fido products and services.
  • A commitment to fostering an inclusive and diverse workplace where all team members can bring their whole selves to work.
  • Opportunities for career growth and development.
  • Overtime pay eligibility.

Your Qualifications:

  • A passion for influencing and inspiring teams.
  • The ability to deliver on business plans to meet regional and store targets.
  • Leadership qualities that foster collaboration within the team.
  • A progressive thinker with a desire to think outside the box.
  • An ability to work a flexible schedule (ability to work 40 hours/week).
  • A genuine interest in technology.
  • Meeting the minimum age of majority (varies by province).

Your Future with Us:

Candidates will undergo an online assessment as a next step. If selected to move forward, our recruitment team will contact you to discuss the position further. Successful candidates will be required to provide consent for and pass Background Check requirements.

Key Details:

• Schedule: Full-time

• Shift: Variable

• Length of Contract: Not Applicable (Regular Position)

• Work Location: 636 Yonge Street Unit D6 (5377), Barrie, ON

• Travel Requirements: Up to 10%

• Posting Category/Function: Retail (Store Management / Corporate) & Store Management

• Requisition ID: 286658