Chief Customer Experience Strategist

2 weeks ago


Montreal, Quebec, Canada Botpress Full time
Unlock the Full Potential of Our AI Platform

Botpress is revolutionizing the way businesses integrate autonomous agents into their core operations. As a leading provider of Platform-as-a-Service (PaaS), we empower organizations to streamline processes and drive growth.

About the Role

We are seeking a seasoned Senior Customer Success Manager to spearhead customer satisfaction and growth across our enterprise client base. This role combines customer advocacy, strategic collaboration, and a commitment to delivering exceptional service and support. The ideal candidate will champion the full customer journey, from onboarding through renewal, ensuring seamless and impactful experiences for each client.

Key Responsibilities
  1. Drive Client Success: Collaborate with senior leaders to develop customized success plans, prioritize client needs, and align Botpress's solutions with operational goals to maximize success.
  2. Strategic Engagement: Manage client onboarding, proactively address roadblocks, and foster sustained engagement and satisfaction through regular check-ins and feedback.
  3. Industry Insight: Stay attuned to AI and PaaS industry trends to guide clients in leveraging Botpress's solutions to achieve their strategic objectives.
  4. Cross-functional Collaboration: Partner with Solutions Engineering, Partnerships, and Product teams to execute change management strategies and optimize platform benefits.
  5. Continuous Improvement: Regularly track and analyze account health metrics, identify expansion opportunities, and communicate client feedback to enhance products and services.
About the Ideal Candidate

We seek a professional with a minimum of five years of customer success experience in PaaS or SaaS within a product-centric or service-driven organization. A strong passion for fostering client relationships, nurturing expansion opportunities, and driving successful outcomes is essential. Bilingual proficiency in French and English is required, with proficiency in Spanish or Portuguese a plus. Strong communication skills, ability to convey technical solutions in an accessible manner, and a commitment to growth are also vital.

What We Offer
  • A competitive $120,000 - $150,000 per year salary, depending on experience, plus variable compensation
  • A comprehensive health plan, including telehealth subscription
  • Eligibility for our Employee Stock Ownership Plan (ESOP)
  • Paid vacation and social team events
  • A learning stipend to support professional development


  • Montreal, Quebec, Canada National Bank Full time

    About the RoleWe are seeking a seasoned Chief Cybersecurity Strategist to join our team at National Bank. This is an exceptional opportunity for a highly skilled professional to lead our cybersecurity efforts and contribute to the bank's mission of having a positive impact on people's lives.


  • Montreal, Quebec, Canada Reitmans Full time

    Reitmans (Canada) Limited is a Canadian fashion retailer with over 400 stores across the country. We're looking for a talented Chief Communications Strategist to join our team.About the RoleThis is an exciting opportunity to take on a leadership role in our communications department. As Chief Communications Strategist, you will be responsible for developing...


  • Montreal, Quebec, Canada Huawei Full time

    **Job Title:** Chief Scientist StrategistWe are seeking a highly skilled Chief Scientist Strategist to lead our AI research and development efforts at Huawei.Main Responsibilities:Develop and execute the AI strategy, technical roadmap, and key technology direction in AI Agent, Embodied AI, and Reasoning-enhanced Large Language Models.Manage and lead a team...


  • Montreal, Quebec, Canada Hamilton Barnes Associates Limited Full time

    About the RoleWe are seeking an experienced Chief Information and Technology Strategist to lead our international IT team in developing internal IT infrastructure across Europe and road-mapping future technical innovations.


  • Montreal, Quebec, Canada Valnet Full time

    Job OverviewValnet, a dynamic and rapidly growing organization, is seeking an exceptional Chief Talent Acquisition Strategist to lead its recruitment efforts. This critical role will be instrumental in attracting top-tier talent for key positions, driving business growth, and establishing Valnet as a preferred employer.


  • Montreal, Quebec, Canada moozoom Full time

    We are seeking a seasoned Chief Financial Strategist to join our team at moozoom, a fast-growing company dedicated to advancing mental health and wellness for K12 students worldwide.Company OverviewMoozoom is committed to fostering effective solutions for mental health in K12 education. As a key member of our leadership team, you will play a critical role in...


  • Montreal, Quebec, Canada TALINKO Inc. Full time

    Job Summary:We are seeking a highly experienced Chief Financial Strategist to join TALINKO Inc. in Montreal.About the Role:The successful candidate will be responsible for optimizing business processes, maximizing profitability, and overseeing various projects as part of the company's leadership team.Key Responsibilities:Develop and implement strategic...


  • Montreal, Quebec, Canada Intact Financial Corporation Full time

    Welcome to a world of endless possibilities with Intact Financial Corporation!As a leading provider of insurance and financial services, we're passionate about helping our customers achieve their goals and overcome life's challenges.We're seeking an exceptional Chief Cybersecurity Strategist to join our team. This is a high-visibility role that requires a...


  • Montreal, Quebec, Canada BRP Full time

    We are seeking a highly skilled Chief Data Governance Strategist to play a key role in the management and development of corporate data, ensuring it is well-organized, accessible, and aligned with strategic objectives.This role requires excellent communication skills, in-depth knowledge of the world of data and analytics, strong business acumen, and a...


  • Montreal, Quebec, Canada Proforce Personnel Full time

    Proforce Personnel is seeking a dynamic Chief Financial Strategist to drive financial strategy and optimize operations for our client, a leading retailer of women's activewear. The ideal candidate will have a deep understanding of the retail landscape, a passion for fashion, and a proven track record in financial leadership.Key ResponsibilitiesLead the...


  • Montreal, Quebec, Canada TradingScreen Full time

    About TS Imagine MontrealTS Imagine, a leading provider of integrated trading, portfolio, and real-time risk solutions for capital markets, offers an exciting opportunity for a Chief Financial Data Strategist to join their team.Salary:$120,000 - $150,000 per yearAbout the JobThe Chief Financial Data Strategist will play a critical role in managing data about...


  • Montreal, Quebec, Canada TALINKO Inc. Full time

    Job OverviewTALINKO Inc. is seeking a seasoned Chief Financial Strategist to spearhead accounting operations, driving financial reporting, process improvement, compliance, and internal controls.About the RoleThis critical position works closely with the Vice President of Finance to shape the company's financial landscape, ensuring seamless execution of...


  • Montreal, Quebec, Canada Alteo Inc. Full time

    About the RoleAlteo Inc. is seeking a highly skilled Chief Technology Strategist to lead its technology strategy and vision. The ideal candidate will be responsible for driving innovation and growth within the organization.Key ResponsibilitiesDevelop and Implement Technology Roadmap aligned with the company's strategic objectives.Design Collaborative...


  • Montreal, Quebec, Canada Randstad Full time

    About the Role:We are seeking a highly skilled Chief Financial Strategist to join our team at Randstad. In this role, you will be responsible for analyzing financial performance, preparing accurate reports, and supporting strategic decisions.Key Responsibilities:Analyze financial data to inform business decisionsDevelop and implement financial strategies to...


  • Montreal, Quebec, Canada Circle Medical Technologies, Inc. Full time

    Company OverviewCircle Medical Technologies, Inc. is a leading telemedicine provider in the US with a proven track record of rapid growth and expansion. With a mission to bring quality primary care to everyone on the planet, our team is dedicated to innovation and customer satisfaction.About the RoleWe are seeking an experienced Chief Growth Strategist to...


  • Montreal, Quebec, Canada Amilia Enterprises Inc. Full time

    About Amilia Enterprises Inc.">We are a tech company that aims to revolutionize the way recreation organizations leverage technology. Our mission is to disrupt the status quo and help our clients achieve great things.">Job Summary">We are seeking an experienced Chief Sales Strategist to lead and manage our Sales, Strategic Partnerships, and Sales Operations...


  • Montreal, Quebec, Canada Banque Nationale du Canada Full time

    Job DescriptionWe are seeking an experienced Chief Project Strategist to lead our Privacy Protection and Artificial Intelligence Strategic Transformation Program.Key Responsibilities:Develop and continuously evolve the vision of the IA-GARP project in collaboration with analytical groups, risk areas, privacy experts, data specialists, and the CDO team.Slice...


  • Montreal, Quebec, Canada Belron Canada Inc. Full time

    Job Description:At Belron Canada Inc., we are seeking a highly skilled Chief Communications Strategist to join our team. As a key member of our organization, you will play a vital role in defining and implementing our internal communications strategies.Job Summary:This is an exciting opportunity for a seasoned professional with 3-5 years of experience in...


  • Montreal, Quebec, Canada Unito Full time

    Unarto is a software firm dedicated to advancing team collaboration tools. We're seeking an accomplished Chief Product Marketing Strategist who will be responsible for orchestrating the successful launch of our products and features, equipping customer-facing teams, and overseeing all content directly associated with the product.Company OverviewAt Unarto, we...


  • Montreal, Quebec, Canada Tbwa ChiatDay Inc Full time

    We are a global tech leader providing attractions management software. Our innovative culture is built on innovation, fueled by fun and laughter.As our Chief Financial Strategist, you will lead financial topics and initiatives within the senior leadership team.You will foster a culture of collaboration, growth, and efficiency within the finance...