Chief Customer Experience Strategist
2 weeks ago
Botpress is revolutionizing the way businesses integrate autonomous agents into their core operations. As a leading provider of Platform-as-a-Service (PaaS), we empower organizations to streamline processes and drive growth.
About the RoleWe are seeking a seasoned Senior Customer Success Manager to spearhead customer satisfaction and growth across our enterprise client base. This role combines customer advocacy, strategic collaboration, and a commitment to delivering exceptional service and support. The ideal candidate will champion the full customer journey, from onboarding through renewal, ensuring seamless and impactful experiences for each client.
Key Responsibilities- Drive Client Success: Collaborate with senior leaders to develop customized success plans, prioritize client needs, and align Botpress's solutions with operational goals to maximize success.
- Strategic Engagement: Manage client onboarding, proactively address roadblocks, and foster sustained engagement and satisfaction through regular check-ins and feedback.
- Industry Insight: Stay attuned to AI and PaaS industry trends to guide clients in leveraging Botpress's solutions to achieve their strategic objectives.
- Cross-functional Collaboration: Partner with Solutions Engineering, Partnerships, and Product teams to execute change management strategies and optimize platform benefits.
- Continuous Improvement: Regularly track and analyze account health metrics, identify expansion opportunities, and communicate client feedback to enhance products and services.
We seek a professional with a minimum of five years of customer success experience in PaaS or SaaS within a product-centric or service-driven organization. A strong passion for fostering client relationships, nurturing expansion opportunities, and driving successful outcomes is essential. Bilingual proficiency in French and English is required, with proficiency in Spanish or Portuguese a plus. Strong communication skills, ability to convey technical solutions in an accessible manner, and a commitment to growth are also vital.
What We Offer- A competitive $120,000 - $150,000 per year salary, depending on experience, plus variable compensation
- A comprehensive health plan, including telehealth subscription
- Eligibility for our Employee Stock Ownership Plan (ESOP)
- Paid vacation and social team events
- A learning stipend to support professional development
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