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Customer Service Representative

1 month ago

Pickering, Ontario, Canada goeasy Ltd. Full time

We are seeking a skilled Customer Service Representative to join our team at goeasy Ltd. in Pickering, ON. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our customers and partners.

Responsibilities:

  • Provide customer service and support via telephone, chat, and email
  • Respond to customer inquiries and resolve issues efficiently
  • Take ownership of customer issues from beginning to end
  • Demonstrate comprehensive knowledge of our services

Requirements:

  • Experience in customer service or sales roles is an asset
  • Financial services, healthcare support, or veterinary care support background are a plus
  • Excellent verbal and written communication skills
  • Proven interpersonal and organizational skills
  • Strong attention to detail
  • Excellent problem-solving skills
  • Proficient with Microsoft Office (Outlook, Excel, Word, PowerPoint)

Schedule: Must be available Tuesday to Friday, 3pm – 7pm and Saturday 9am – 5pm

About Us:

goeasy Ltd. is a publicly-traded company on the TSX with over 4000% shareholder return since 2001. We are a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial and LendCare. We offer a wide variety of financial products and services including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date.

Why join us:

We believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.