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Customer Service Representative

2 months ago

Victoria, British Columbia, Canada Intact Financial Corporation Full time

About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide accurate and timely information to customers regarding their claims and policies
  • Communicate effectively with customers, colleagues, and other stakeholders to ensure seamless service delivery
  • Develop and maintain a thorough understanding of our products and services to provide informed solutions to customers
  • Work collaboratively with other teams to resolve complex customer issues and improve overall service delivery

Requirements

  • High school diploma or equivalent required; post-secondary education preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team

What We Offer

As a valued member of our team, you will have access to a comprehensive benefits package, including medical, dental, and vision coverage, as well as a generous pension plan and employee assistance program. You will also have the opportunity to develop your skills and advance your career in a dynamic and supportive work environment.