Technical Support Specialist

4 weeks ago


Toronto, Ontario, Canada OnX Full time

Job Overview

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This position is responsible for delivering exceptional customer service and technical support to internal and external customers for all business products supported out of the operations center.

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Main Responsibilities:

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  • Serve as a primary point of contact for internal/external customers, addressing incidents, requests, and inquiries related to all Business Products (35%).">
  • Log and document detailed ticket activity until a resolution is complete and the ticket is closed with the customer (20%).">
  • Collaborate with other analysts to determine resolutions for customer incidents and requests (20%).">
  • Create knowledge base entries for solutions that may be repeatable so that others can leverage against future incidents/requests (15%).">
  • Maintain accurate records and escalate issues as necessary to ensure timely resolution (10%).">
  • Other duties as assigned.
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Required Skills and Qualifications:

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  • A minimum of two years of experience in a Service Desk or technical support environment.">
  • Excellent written and oral communication skills.">
  • Excellent customer service and conflict resolution skills.">
  • Demonstrated ability to work effectively in a team-oriented environment.">
  • Familiarity with Microsoft applications such as Windows operating system, Office applications, Outlook, and SharePoint.">
  • Familiarity with ServiceNow Incident Management System.">
  • Possession of ITIL Foundations Certification required.">">

Compensation:

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$62,000 - $82,000 per year, depending on location.

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About OnX

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We are a leading provider of technology services and solutions. We empower our employees to deliver innovative solutions that drive business success.

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Benefits:

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We offer a comprehensive benefits package, including health insurance, retirement savings plan, paid time off, and professional development opportunities.

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How to Apply:

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Please submit your application through our website.



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