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Bilingual Accounts Receivable Specialist

1 month ago

Toronto, Ontario, Canada Teva Pharmaceuticals Full time

The Opportunity

The AR Specialist will support retail and corporate customers, including intercompany partners in the Canadian operations. The AR Specialist is responsible for ensuring timely payment of open invoices for assigned portfolios, reducing past due and days outstanding. In addition, provide recommendations for orders on credit hold. The AR Specialist will support the direct customers regarding credit applications, credit card setup, and resolution of invoices and statements. It will also include the support to the direct retail customers processing deductions via credit card application.
The AR Specialist is responsible for the review and resolution of deduction balances on customer portfolio(s). This includes timely review of newly deducted claims, obtaining supporting documentation when not on file, identification of deduction reason, and distribution of debits to external departments for validation.
The AR specialist is responsible for submitting credit memo requests for validated and approved debits for customer portfolio(s). The AR Specialist is responsible for matching open deductions against open credit memos or unapplied cash and analyzing/reconciling variances, ensuring timely and effective collection efforts are initiated when a customer deduction is deemed invalid and updating collection efforts in the claim management system.
This position has internal contacts with the commercial team, intercompany partners and external contact with customer accounts payable and receivables departments.

How You'll Spend Your Day

  • Maintain accounts receivable records to ensure aging is current, credits and collections are applied, and uncollectible amounts are accounted for.
  • Provide timely review and identification of newly created deductions claims, obtaining supporting documentation when not on file, reviewing thoroughly to ensure sufficiency of detail provided, and updating the claim management system in accordance with the current deduction review process.
  • Direct debit memos to appropriate departments for research validity and conduct periodic follow-ups for resolution status.
  • Ensure thorough review and reconciliation of variances deemed invalid and initiate collection efforts. Ensuring timely follow-up and effective tracking in the claim management system. Escalating aging and problematic disputes when applicable.
  • Perform account maintenance to identify potential credit-to-debit correlations and submit for offset when applicable.
  • Provide timely responses both English and French to customers, external departments, and management inquiries, ensuring effective communication.
  • Follows Teva Safety, Health, and Environmental and Code of Conduct policies and procedures.
  • Analytical/Technical-Ability to visualize, articulate, and solve problems, making decisions that make sense and are based on available information.
  • Problem solving-Ability to identify issues and develop and implement effective solutions, taking the initiative to escalate problems/issues when needed.
  • Organization and Planning – Detail oriented with ability to effectively manage time, prioritizing workload to meet changing demands.
  • Collaborative and organizational skills are required.

Your Experience and Qualifications

Education / Experience Required:

  • Excellent communication skills both English and French written and verbal
  • High School Diploma completed
  • 3+ years AR & deduction resolution experience
  • Demonstrated attention to detail
  • Interpersonal skills and teamwork
  • Proficient Excel skills
  • SAP knowledge

Education/Experience Preferred:

  • Completed college Degree or higher
  • Prior pharmaceutical experience
  • Minimum one year prior Accounting experience