Client Experience Service Manager

3 weeks ago


Victoria, Canada Bayshore HealthCare Full time

At Bayshore HealthCare, we are seeking a dedicated and detail-oriented Client Experience Service Manager to join our team. This role is responsible for coordinating client care, service plans, and schedules, ensuring that all client needs are met in a timely and efficient manner.

About the Role

The Client Experience Service Manager will work closely with the Clinical Leader and Lifestyle Advisor to address client care requests and share valuable insights, enhancing our collective service delivery. Key responsibilities include:

  • Collaborating with the Clinical Leader to develop client care teams and schedules, ensuring a precise match between client needs and Field employee qualifications;
  • Communicating schedules to clients and Field employees, promoting transparency and teamwork;
  • Performing accurate data entry and maintaining strict confidentiality standards, supporting the integrity of our team's work;
  • Providing training and support to Client Experience Coordinators and assisting with onboarding new Field employees;
  • Engaging in client and employee satisfaction initiatives, offering feedback and follow-up to drive continuous improvement and team excellence;

In this role, you will have the opportunity to unlock exciting opportunities for career growth, paid training, and access to both internal and external educational programs. Enjoy the added benefits of our comprehensive group extended health and retirement plans, designed to support your well-being and future.

Requirements

To be successful in this role, you will require:

  • A minimum of two years related customer service experience;
  • Exceptional organizational, interpersonal, and communication skills;
  • Proven ability to work independently as well as collaboratively in a team environment;
  • Detail oriented with strong multi-tasking and time management skills to meet deadlines;
  • Demonstrated competency in keyboarding, data entry, and Windows scheduling software;
  • Proficient in written and spoken English, and French for regions serving French-speaking clients.
Salary Information

The estimated salary for this role is $60,000 - $80,000 per year, depending on experience and location.


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