Client Service Manager

3 months ago

Victoria, Canada Terra Archaeology Full time

Terra Archaeology Limited is a mid-sized, professional archaeological services firm with five regional offices across British Columbia. Celebrating over 20 years of service, Terra has developed a diverse and expanding client base, which includes First Nations communities, federal and provincial government agencies, private sector corporations, and individual landowners. We are seeking a Client Service who demonstrates initiative, is proactive, and excels in both independent and team-based work environments.

This position is for maternity leave coverage, anticipated to last between 12 and 18 months. There may also be an opportunity for a permanent role following this period, depending on business needs and performance.

A Client Service Manager at Terra is responsible for the daily operational aspects of archaeological projects, crew support, business operations, and corporate initiatives, including Indigenous Partnerships. Success in this role demands exceptional time management and communication skills, as well as the ability to collaborate efficiently with clients and internal teams to meet project deadlines. The Client Service Manager will organize and communicate task-specific details, serving as the central liaison between team members, clients, and managers to ensure seamless project execution.

As the Client Service Manager, your responsibilities will include:

- Coordinating project management activities, resources, and information
- Breaking down projects into manageable tasks and setting clear timeframes
- Liaising with clients to identify and define project requirements, scope, and objectives
- Assigning tasks to internal teams and assisting with schedule management
- Monitoring project progress and addressing any issues that may arise
- Ensuring accurate data entry of daily labor, equipment, and expenses for payroll submission
- Approving accounts receivable invoices for clients
- Performing other duties as required to support project and business operations

**Qualifications**
- 2 to 5 years of relevant experience as a Client Service Manager or Project Coordinator
- Post secondary education preferred
- Practical experience with flowcharts, technical documentation, and project schedules
- Familiarity with project management software
- Strong organizational and time-management skills

**Working for Terra**

Terra places a strong emphasis on collaboration as a core part of its work culture, fostering an environment where teamwork, mutual support, and shared goals are prioritized. Success at Terra is defined not by individual achievements, but by the accomplishments of the team as a whole.

Terra is committed to fostering a diverse workforce and is proud to be an equal-opportunity employer

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