IT Support Specialist

4 days ago


Toronto, Ontario, Canada The Bishop Strachan School Full time

The Bishop Strachan School is committed to empowering students to grow into fearless women, equipped with intellectual curiosity, adaptability, and compassion.

We are seeking a highly motivated IT Support Specialist - Co-op Student to provide first-level technical support and customer service to users experiencing issues with hardware, software, and other IT-related systems.

This role is ideal for students looking to gain hands-on experience in IT support while contributing to the school's efficiency.

Key Responsibilities:

  • Identify, document, troubleshoot and resolve technical issues for all members of the BSS community.
  • Follow up with users to communicate status of problem resolution and ensure user needs are met.
  • Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
  • Test, troubleshoot and update classroom equipment including projectors, interactive whiteboards, audio equipment and remote learning tools.
  • Assist in maintenance and development of Help Desk technical information library to document Help Desk processes and maintain an accurate hardware inventory.
  • Escalate unresolved issues to senior IT staff or external vendors as necessary.
  • Participate in team meetings and contribute ideas for improving help desk processes.
  • Assist with the setup of new equipment and systems as requested.
  • Maintain a high level of professionalism and excellent communication skills when interacting with users and stakeholders.

Requirements:

  • CURRENTLY ENROLLED IN A COMPUTER SCIENCE, INFORMATION TECHNOLOGY OR RELATED PROGRAM
  • Knowledge of Mac and PC operating systems and hardware.
  • Proficiency in troubleshooting technical issues.
  • Excellent problem-solving and analytical abilities.
  • Strong verbal and written communication skills.
  • Able to work independently and as part of a team.
  • Keen interest and understanding of evolving technologies.
  • Ability to multitask, organize, attend to detail and problem solve.
  • Strong interpersonal skills.

Benefits:

  • $25.00 per hour wage.
  • Hours of work: 8:30 am to 4:30 pm, Monday to Friday.


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