IT Support Specialist
4 days ago
The Bishop Strachan School is committed to empowering students to grow into fearless women, equipped with intellectual curiosity, adaptability, and compassion.
We are seeking a highly motivated IT Support Specialist - Co-op Student to provide first-level technical support and customer service to users experiencing issues with hardware, software, and other IT-related systems.
This role is ideal for students looking to gain hands-on experience in IT support while contributing to the school's efficiency.
Key Responsibilities:
- Identify, document, troubleshoot and resolve technical issues for all members of the BSS community.
- Follow up with users to communicate status of problem resolution and ensure user needs are met.
- Diagnose and troubleshoot hardware and software issues on desktops, laptops, and mobile devices.
- Test, troubleshoot and update classroom equipment including projectors, interactive whiteboards, audio equipment and remote learning tools.
- Assist in maintenance and development of Help Desk technical information library to document Help Desk processes and maintain an accurate hardware inventory.
- Escalate unresolved issues to senior IT staff or external vendors as necessary.
- Participate in team meetings and contribute ideas for improving help desk processes.
- Assist with the setup of new equipment and systems as requested.
- Maintain a high level of professionalism and excellent communication skills when interacting with users and stakeholders.
Requirements:
- CURRENTLY ENROLLED IN A COMPUTER SCIENCE, INFORMATION TECHNOLOGY OR RELATED PROGRAM
- Knowledge of Mac and PC operating systems and hardware.
- Proficiency in troubleshooting technical issues.
- Excellent problem-solving and analytical abilities.
- Strong verbal and written communication skills.
- Able to work independently and as part of a team.
- Keen interest and understanding of evolving technologies.
- Ability to multitask, organize, attend to detail and problem solve.
- Strong interpersonal skills.
Benefits:
- $25.00 per hour wage.
- Hours of work: 8:30 am to 4:30 pm, Monday to Friday.
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