Order Resolution Specialist

16 hours ago

Vaughan, Ontario, Canada CB Canada Full time
Job Summary

We are seeking a highly skilled Order Resolution Specialist to join our team at CB Canada. As an Order Resolution Specialist, you will be responsible for resolving open orders and credit card declines, providing excellent customer service, and working closely with cross-functional teams to improve the customer experience.

Key Responsibilities
  • Resolve open stock, third-party, sourcing, and rejected orders to understand root cause and determine appropriate action.
  • Report long-term systemic issues to the appropriate teams.
  • Assist internal customers with time-sensitive Sales Order and/or Purchase Order related questions.
  • Utilize best demonstrated practices to continuously improve standard work practices.
  • Focus on first-pass resolution and ensure continuous follow-up on any open issues.
  • Maintain adherence to schedules, follow all SOP, and quality standards as it pertains to associated reports.
Requirements
  • High School Diploma or equivalent.
  • 2-3 years of Customer Service and/or Supply Chain Experience.
  • Able to clearly and effectively communicate with customers, internal partners, and team members.
  • Able to be flexible and adapt to changes.
  • Able to prioritize and work multiple tasks at the same time.
  • Able to maintain a professional attitude always, particularly when dealing with people in complex and stressful situations.
  • Demonstrates a commitment to providing superior customer service.
  • Ability to navigate through multiple channels, including SAP, SOE, MS Office Suites, and SharePoint.
  • Able to follow verbal and written instructions with minimal supervision within specified timeframes.
  • English and French required as the role supports and interacts with team members from all Canadian provinces.
About CB Canada

CB Canada is committed to being an employer of choice, attracting and retaining top diverse talent, and providing a safe and positive work environment for all team members. As part of our hiring process, pre-employment background checks will be required for all external candidates. Internal candidates will be required to undergo a pre-employment background check when they move from a non-driving role to a driving role and/or a director role and above position.

In accordance with Performance Excellence guidelines, team members are encouraged to apply for positions closely matching their experience/background and that are aligned with their Individual Development Plan. CB Canada is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities. Accommodations are available on request for all persons with disabilities taking part in the selection process.

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