Order Coordinator

2 weeks ago

Vaughan, Ontario, Canada Dass Rebar Full time

About Dass Rebar

Dass Rebar is a leading Canadian family-owned business with over 30 years of experience in the construction and development industry. Our company is built on a foundation of hard work and a commitment to providing exceptional service to our customers.

Job Summary

We are seeking a highly organized and detail-oriented Order Coordinator to join our team. As an Order Coordinator, you will play a critical role in providing customer, sales, and operations support in a timely and efficient manner. Your primary responsibility will be to accurately process orders daily, ensuring seamless communication with customers and internal stakeholders.

Key Responsibilities

  • Order Processing
    • Receive and review customer orders for accuracy and completeness
    • Enter orders into the system promptly and accurately
    • Coordinate with various departments to ensure timely order fulfillment
  • Customer Communication
    • Communicate with customers regarding order status and updates
    • Resolve any order discrepancies or issues in a timely manner
  • Administrative Support
    • Maintain organized records of orders and customer information
    • Provide administrative assistance to management and support daily activities of customer service, sales, and operations

Requirements

  • High level of computer literacy
  • Excellent verbal and written communication skills
  • Must be customer-retention focused
  • Detail oriented with excellent organizational and interpersonal skills
  • Ability to adapt quickly in a fast-paced environment
  • Must be able to effectively prioritize, multi-task, and work well as part of a team
  • Use judgment within defined procedures to determine appropriate action
  • Can-do attitude and positive approach to solving problems
  • Excellent time management skills to follow through on open items
  • Professional and pleasant style in dealing with customers and sales team
  • Effective problem mitigation and resolution skills

Education and Experience

  • High school diploma or equivalent; college degree preferred
  • Familiarity with office software and phone systems a plus

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