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Claims Resolution Specialist

2 months ago

Vaughan, Ontario, Canada CAA Club Group Full time

Position Overview

We are seeking a skilled Claims Resolution Specialist to join our team at CAA Club Group. As a Claims Resolution Specialist, you will play a critical role in progressing claims files to expedient resolutions while adhering to file management techniques that meet or exceed key performance indicators.

Key Responsibilities

  • Conduct thorough investigations, evaluations, analyses, negotiations, and settlements of automobile and third-party property damage claims.
  • Coordinate, consult, negotiate, and collaborate with appraisers, body shops, third-party claimants, adjusters, and vendors to resolve claims efficiently.
  • Evaluate liability, salvage, and subrogation exposure and potential to ensure accurate loss assessments.
  • Review and analyze losses to ensure files meet guideline criteria and determine the proper type of loss.
  • Maintain adequate reserves based on exposure and authority level.

Requirements

  • Post-secondary education completion.
  • 1-5 years of prior claims handling experience coupled with 2-3 years of customer service experience.
  • Excellent communication skills, both written and oral.
  • Excellent organizational skills.
  • Superior customer service and interpersonal skills.

What We Offer

  • Competitive salary.
  • Annual bonuses and merit increases.
  • 3 weeks' vacation.
  • Flexible benefit plan.
  • Defined Contribution Pension.
  • Complimentary CAA Membership.