Information Technology Support Specialist
7 days ago
We are seeking a highly skilled Information Technology Support Specialist to join our team at Comsense Inc. as a Technical Support Analyst. In this role, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.
Key Responsibilities- Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and network connectivity.
- Problem-Solving: Analyze and troubleshoot complex technical problems, using technical manuals, online resources, and collaboration with other teams as needed.
- Training and Development: Provide training and guidance to employees on the use of computer systems, software, and other technical tools.
- Incident Management: Manage and resolve technical incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
- Knowledge Management: Maintain accurate records of technical issues, solutions, and best practices, to ensure knowledge sharing and continuous improvement.
- Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Skills: Shell script, device drivers, networking security, servers, desktop applications, MS Active Directory.
- Personal Qualities: Accurate, efficient interpersonal skills, excellent oral and written communication, organized, team player, ability to multitask, time management.
- Workplace: Hybrid.
- Language: English.
- Hours of Work: 35 to 40 hours per week.
- Health Benefits: Dental plan, disability benefits, health care plan, paramedical services coverage, vision care benefits.
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Information Technology Support Specialist
3 days ago
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4 days ago
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