Information Technology Support Specialist

6 days ago

Toronto, Ontario, Canada Koppert Canada Limited Full time
About the Role

We are seeking a highly skilled Information Technology Support Specialist to join our team at Koppert Canada Limited. As a key member of our IT department, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.

Key Responsibilities
  • Technical Support: Respond to user inquiries and provide assistance with computer-related issues, including troubleshooting and resolving problems.
  • Problem-Solving: Research and implement solutions to complex technical issues, using technical manuals and other resources as needed.
  • User Training: Provide training and guidance to employees on the use of computer systems and software.
  • Log Maintenance: Maintain a log of problems and solutions to aid in future troubleshooting and knowledge sharing.
  • System Support: Provide support for business systems, networks, and the Internet, ensuring seamless operation and minimal downtime.
Work Environment

As an Information Technology Support Specialist at Koppert Canada Limited, you will work in a fast-paced environment with tight deadlines and repetitive tasks. You must be able to work under pressure, prioritize tasks effectively, and maintain attention to detail.

Personal Qualities
  • Accuracy: Ensure that all technical support provided is accurate and reliable.
  • Client Focus: Provide exceptional customer service, responding to user inquiries in a timely and professional manner.
  • Interpersonal Skills: Develop and maintain effective relationships with employees and other stakeholders.
  • Communication: Possess excellent oral and written communication skills, with the ability to articulate technical information to non-technical audiences.
  • Initiative: Take ownership of problems and solutions, demonstrating initiative and a proactive approach to technical support.
  • Judgement: Use sound judgement when resolving technical issues, considering the impact on the business and employees.
  • Organizational Skills: Prioritize tasks effectively, managing multiple projects and deadlines.
  • Teamwork: Collaborate with other IT staff and employees to achieve common goals.
  • Time Management: Manage time effectively, ensuring that tasks are completed efficiently and to a high standard.
  • Honesty: Maintain the highest level of integrity and honesty in all interactions with employees and stakeholders.
Benefits
  • Health Benefits: Enjoy comprehensive health, dental, and vision care benefits.
  • Financial Benefits: Participate in a bonus program and enjoy life insurance and a Registered Retirement Savings Plan (RRSP).
  • Other Benefits: Take advantage of free parking and a permanent work term.

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