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Information Technology Support Specialist

2 months ago

Toronto, Ontario, Canada Comsense Inc. Full time
About the Role

We are seeking a highly skilled and detail-oriented Information Technology Support Specialist to join our team at Comsense Inc. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.

Key Responsibilities
  • Technical Support: Respond to user inquiries and resolve technical issues related to computer systems, software, and hardware.
  • Problem-Solving: Analyze and troubleshoot complex technical problems, using your expertise in shell scripting, device drivers, networking security, and servers.
  • Training and Development: Provide training and guidance to employees on the use of desktop applications, MS Active Directory, and other technical tools.
  • Incident Management: Manage and resolve technical incidents in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Communication: Communicate effectively with employees, management, and other stakeholders to ensure that technical issues are resolved and that employees have the necessary support to perform their jobs.
Requirements
  • Education: College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience: 1 year to less than 2 years of experience in a technical support role.
  • Skills: Excellent technical skills, including knowledge of shell scripting, device drivers, networking security, and servers. Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
Work Environment
  • Work Type: Hybrid.
  • Hours: 35 to 40 hours per week.
  • Language: English.
Benefits
  • Health Benefits: Dental plan, disability benefits, health care plan, paramedical services coverage, and vision care benefits.