Client Services Representative

2 weeks ago

Oakville, Ontario, Canada KingswaySoft Inc Full time

KingswaySoft Inc is seeking a detail-oriented Client Services Specialist to deliver an unparalleled client success experience in their use of our software.

Key Responsibilities:

  • Process and respond to client inquiries or requests, including quotes, invoices, etc.
  • Process software licensing requests including software license acquisitions, upgrades, co-terms, etc.
  • Provide answers to pre-sales technical questions, including responding to RFPs, technical questionnaires, etc.
  • Create and develop demonstration and training videos that illustrate and explain our software features
  • Assist with and participate in client presentations by demonstrating some high-level features of our software through remote meetings
  • Assist with marketing team on marketing campaign follow-up and reporting
  • Contribute to the creation and maintenance of client services support tools to ensure effective client communications across the organization
  • Coordinate and facilitate client trainings
  • Train new staff as needed

Requirements:

  • Bachelor Degree or equivalent qualification
  • 3+ years of previous software sales, account management, customer success or relevant experience in the technology industry
  • Experience in using a software program to manage client engagements
  • Strong critical thinking and problem-solving skills
  • Excellent organizational and time-management skills with the ability to multi-task
  • Strong presentation skills
  • Flexible and able to work in a fast-paced team environment
  • Knowledge of enterprise software, application systems, and database systems will be a huge plus
  • A self-motivated personality with a positive attitude
  • Creative, and friendly personality
  • Knowledge of software licensing is an asset

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