Veterinary Client Care Representative

7 days ago

Oakville, Ontario, Canada VCA Canada Full time

Veterinary Client Care Representative

Location:

VCA Canada is currently welcoming a customer service focused Client Care representative to join our clinic. This opportunity includes a range of responsibilities which directly attributes to the efficient and effective daily operation of the hospital. Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated

  • Create a warm and welcoming environment for our patients and pet parents
  • Assist veterinary staff with various tasks and treatments when required
  • Ability to answer a multiline phone system and track and book appointments effectively
  • Place outbound calls to pet parents for follow-up and future appointment bookings
  • Respond and manage correspondence; clients, referring veterinarians & internal office messages
  • Admit and discharge pet patients
  • Invoice and bill; create estimates, obtain pet owner confirmation and process payments
  • Schedule appointments
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties; cleanliness of reception area, pet holding areas and common areas
  • Willingness to learn more regarding; veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks and treatments

VCA Canada Offers

Benefits

  • VCA Canada Student Loan RRSP Program
  • Competitive wages and benefits
  • Annual uniform allowance
  • Exceptional career development: there is room to grow here
  • RRSP Employer 5% Match Program
  • Extensive online anytime-anywhere access to journals and textbooks
  • Employee Assistance Program to support your health and wellbeing
  • Referral Bonus Rewards
  • Opportunities to give back to your community through VCA initiatives
  • Generous personal pet care discounts
  • And extra perks like shopping discounts and cool wellness apps

VCA Canada Cares

Our Philosophy

At VCA Canada we don't see an animal, we see a family member. VCA Canada embraces a culture of giving back to the communities we serve and demonstrates this philosophy through our national philanthropic program, Paw it Forward.

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