Enterprise Solutions Specialist

4 weeks ago


Vancouver, British Columbia, Canada Tyler Technologies Full time

About the Role

The Enterprise Solutions Specialist is a key member of our team, responsible for delivering exceptional quality consulting, configuration, and training activities. This role operates as a knowledge leader in the industry, working with our solutions to help courts of all sizes better serve the public.

Key Responsibilities

  • Evaluate client business procedures and provide recommendations to improve product and business efficiencies
  • Reengineer and implement business processes around the usage of software applications
  • Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients
  • Host client-facing meetings to understand and document clients' business processes and configure applications based on business needs and accepted best practices
  • Lead or facilitate configuration sprints, and identify opportunities for software enhancement
  • Provide in-person and remote training for software applications to both new and existing customers
  • Create and maintain technical and business process documentation as business needs require
  • Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts
  • 5-30% travel is required
  • Perform other job-related duties and responsibilities that may be assigned from time-to-time

Requirements

  • BS/BA degree in related field or equivalent experience is required
  • 2+ years experience of software implementation consulting or transferrable work with external clients preferred
  • Ability to work under pressure, in an ambiguous environment, and problem solve with a positive attitude
  • Familiarity and ease with computer systems and common software products
  • Strong problem-solving and execution skills
  • Excellent interpersonal skills including verbal and written communication skill, teamwork, strong attention to detail, and customer service skills
  • Exceptional presentation and communication skills
  • Must be self-motivated, proactive and able to work well under pressure

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