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Enterprise Architecture Workflow Solutions Expert
2 months ago
As a Senior Enterprise Architect at ServiceNow, you will play a pivotal role in helping our customers achieve their business outcomes by providing prescriptive guidance and expert solutions.
About the RoleWe are seeking a seasoned professional with 5+ years of consulting experience for complex global organizations to join our Customer Outcomes team. The ideal candidate will have hands-on experience implementing enterprise architecture tools or platforms and a strong understanding of Enterprise Architecture frameworks and concepts.
The successful candidate will lead customer-facing projects, manage complex technical solutions, and drive customer unit and user-acceptance testing requirements throughout the engagement. Additionally, they will be responsible for drafting more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them.
Responsibilities- Be the process expert in how to best support Enterprise Architecture by using ServiceNow EA products using ServiceNow best practices focused on configuration vs. customization
- Drive EA and CDSM specific process definition, re-engineering, improvement, and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders
- Lead customers in their efforts to take advantage of the ServiceNow SPM Solution's standard capabilities in their efforts to improve their processes
- Lead customer design workshops focused on ServiceNow EA functionality
- Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral
- Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution
- Drafting more functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them
- Guides and advocates for the customer's needs throughout the engagement
- Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources
- Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement
- Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes
- Prepare all customer-facing deliverables focused on process
- Juggle multiple and complex projects/initiatives
- Promoting continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request
Salary: $110,000 - $130,000 per annum.
Requirements- 5+ years of consulting experience for complex global organizations
- 7+ years of experience with Enterprise Architecture as an implementor is highly preferred (or at least in a support position for an Enterprise Architecture program).
- Hands-on experience implementing enterprise architecture tools or platforms
- Familiarity with Enterprise Architecture frameworks and concepts (TOGAF, IT4IT, etc.).
- Familiarity with architectural modeling such as ArchiMate, BPMN, and others.
- Familiarity with ways that Enterprise Architecture can bring alignment of IT to Strategy
- Strong CSDM, ITOM, and ITAM skills preferred
- Desired certifications include:
- ServiceNow Administrator
- TOGAF or similar architecture certification
