Engineering Manager

6 days ago


Waterloo, Ontario, Canada Manulife Full time
About Us:

Manulife is a leading international financial services group that helps people make informed decisions and improve their lives. We leverage cutting-edge technology to deliver exceptional services to our customers. Join us in driving technological excellence and operational stability within the insurance sector.

Position Overview:

We are seeking an experienced and dynamic Manager of Engineering to lead our Production Support Team. This role requires a strong leader who can manage a team of Operations Engineers and Technical Support Analysts, including hiring, mentoring, and performance management.

Key Responsibilities:
  • Lead and manage a production support team, ensuring effective communication and team-building activities.
  • Identify and address skill gaps within the team by providing training, mentorship, and opportunities for professional development.
  • Task Prioritization: Assess and prioritize support tasks and projects based on urgency, impact, and alignment with organizational goals.
  • Lead and manage full lifecycle implementation projects/programs for Support teams using leading practices like agile and tools (i.e. JIRA, Jenkins, confluence, DevOps etc.).
  • Conduct root cause analysis for major incidents and drive corrective actions to prevent recurrence.
  • Develop and maintain incident management documentation, including incident reports and post-incident reviews, with a focus on tracking metrics to analyze performance and identify areas for improvement.
Requirements:
  • 6+ years validated experience in a leadership role within software engineering or IT.
  • Solid experience with support and project management.
  • Experience in Vendor & Account management with external partners.
  • Solid understanding of the MERN stack (MongoDB, Express.js, React, Node.js).
About Manulife:

Manulife Financial Corporation is a leading international financial services provider, helping people make informed decisions and improve their lives. We foster an inclusive workplace where everyone thrives and are committed to fair recruitment, retention, advancement, and compensation.



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