Engineering Manager
3 days ago
Manulife is a leading international financial services group that helps people make informed decisions and improve their lives. We leverage cutting-edge technology to deliver exceptional services to our customers. Join us in driving technological excellence and operational stability within the insurance sector.
Position Overview:We are seeking an experienced and dynamic Manager of Engineering to lead our Production Support Team. This role requires a strong leader who can manage a team of Operations Engineers and Technical Support Analysts, with a focus on hiring, mentoring, and performance management.
Key Responsibilities:- Lead and manage a production support team, including Operations Engineers and Technical Support Analysts, to ensure seamless delivery of services.
- Foster a collaborative and engaging team environment through effective communication and team-building activities.
- Identify and address skill gaps within the team by providing training, mentorship, and opportunities for professional development.
- Task Prioritization: Assess and prioritize support tasks and projects based on urgency, impact, and alignment with organizational goals.
- Lead and manage full lifecycle implementation projects/programs for Support teams using leading practices like agile and tools (i.e. JIRA, Jenkins, confluence, DevOps etc.).
- Conduct root cause analysis for major incidents and drive corrective actions to prevent recurrence.
- Develop and maintain incident management documentation, including incident reports and post-incident reviews, with a focus on tracking metrics to analyze performance and identify areas for improvement.
- Collaborate with the Asset Customer and Value Stream Manager to align production support activities with business and technical priorities.
- Ensure the technical currency and ongoing maintenance of production systems and applications.
- Lead the team to deliver on non-functional requirements and acquire necessary approvals on documentation (architecture, risk approvals, support handovers).
- Lead disaster recovery activities for Insurance to ensure the organization can quickly recover from any unexpected events and maintain business continuity.
- Spearhead Performance Tuning Initiatives: Lead the analysis of system performance metrics and logs to identify potential bottlenecks, performance issues, and areas for improvement, driving optimal system efficiency and reliability.
- 6+ years validated experience in a leadership role within software engineering or IT.
- Solid experience with support and project management.
- Experience in Vendor & Account management with external partners.
- Solid understanding of the MERN stack (MongoDB, Express.js, React, Node.js).
We offer a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.
We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
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