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Technical Analyst I

1 month ago

Halifax, Nova Scotia, Canada Bulletproof Solutions Full time
Who We Are:
Bulletproof Solutions is a global company with a presence in Canada, the United States, and around the world. We have a strong footprint on six continents and have been recognized for our expertise in technology, security, and compliance.

What We Offer:
We provide a challenging work environment where employees are empowered to bring their ideas forward and solve complex problems. Our team is diverse, open, and honest, and we value every individual's contribution to our shared success. We also offer a range of benefits, including comprehensive health insurance, vacation time, and an RRSP savings plan with 100% match up to 3% of salary.

Position Summary:
This role requires the ability to adapt to a fast-paced environment and meet deadlines in a timely manner. The position involves working in a 7x24 operation with overnight, evening, and weekend shifts, and may require regional travel and time flexibility to accommodate client outages.

Responsibilities:
• Answer incoming calls for technical/customer support
• Respond to incoming emails concerning technical issues
• Deliver prompt and efficient first-line technical/customer support and other related business functions in a professional manner
• Provide technical support of LAN, Desktop, and server devices
• Maintain enterprise Microsoft environments
• Create and manage tickets using service desk software

Required Education/Credentials/Qualifications:
• A college certificate or diploma in information technology and/or relevant experience and industry certification
• Passion for IT and desire to learn more about it
• Solid working knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office programs
• Excellent communication and interpersonal skills, exceptional telephone manners, and a strong customer service orientation
• Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
• Familiarity with ITIL processes is an asset