IT Support Specialist

3 weeks ago


Halifax, Nova Scotia, Canada Bulletproof Full time

Technical Analyst I

Position Overview:

The ideal candidate will have a passion for IT and a desire to learn more about it. They will be responsible for delivering prompt and efficient first line technical/customer support and other related business functions in a professional manner.

Key Responsibilities:

  • Answer incoming calls for technical/customer service support.
  • Respond to incoming e-mails concerning technical issues.
  • Provide technical support of LAN, Desktop, and server devices.
  • Maintain enterprise Microsoft environments.
  • Create and manage tickets using service desk software.

Requirements:

  • A college certificate or diploma in information technology and/or have relevant experience and industry certification.
  • Solid working knowledge of Microsoft Windows, Microsoft 365 and other Microsoft Office programs.
  • Excellent communication and interpersonal skills, exceptional telephone manners and a strong customer service orientation.
  • Ability to work independently with minimal supervision while handling multiple tasks and changing priorities.

About Bulletproof:

Bulletproof is a technology company that values innovation, teamwork, and customer satisfaction. We are committed to providing our customers with the best possible service and support.



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