Field Service Representative I
3 weeks ago
About the Role
STERIS is seeking a highly skilled and experienced Field Service Representative I to join our team. As a Field Service Representative I, you will play a critical role in providing exceptional customer service and support to our customers in the medical device industry.
Key Responsibilities
- Provide on-site preventative maintenance, troubleshooting, repair, equipment modification, and installation support on complex mechanical, electro-mechanical, and electronic units in a high-stress healthcare environment.
- Drive an exceptional customer experience by providing proactive communication and commitment to resolving customer issues and problems expediently.
- Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
- Ensure a positive customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, and minor installations as required.
- Utilize technology to perform administrative duties, including planning daily and weekly schedules, communicating with internal and external customers, troubleshooting equipment, improving productivity, and completing service reports and activities on-site.
Requirements
- Associate or Bachelor's degree in electronics, mechanical, or a similar discipline, plus one to two years of related experience strongly preferred.
- High School Diploma or GED with minimally two years' relevant experience required.
- Excellent interpersonal and customer communication skills.
- Strong technical and troubleshooting skills.
- Strong customer communication experience and demonstrated ability to build positive rapport and partner with a variety of customers.
- Demonstrated proficiency with computers and Windows software.
- Strong organizational and problem-solving skills.
- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside normal business hours, and travel as required.
About STERIS
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. We help our customers create a healthier and safer world by providing innovative healthcare, life sciences, and dental products and services.
STERIS is a $5 billion, publicly traded company with approximately 17,000 associates and customers in more than 100 countries. We strive to be an Equal Opportunity Employer.
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