Customer Support Specialist
4 weeks ago
Customer Support Specialist Role
The Customer Support Specialist is a key member of our team, responsible for delivering exceptional customer care to internal and external customers. This role involves handling customer inquiries, resolving issues, and providing support through various channels.
Key Responsibilities
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Manage customer escalations and provide support to resolve complex issues
- Collaborate with project teams to implement solutions to improve customer experience
- Provide information and analysis to support business decisions
- Maintain accurate records and documentation
Requirements
- 1-3 years' experience in customer-facing roles
- Excellent communication and problem-solving skills
- Ability to work well under pressure and meet deadlines
- Strong analytical and organizational skills
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