Customer Experience Specialist

1 month ago


Halifax, Nova Scotia, Canada CB Canada Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Promotions / Customer Service and Sales Representative.

As a key member of our promotions and events team, you will be responsible for providing exceptional customer service, identifying client needs, and recommending solutions to meet their requirements.

You will work closely with our sales team to ensure that customers leave our events satisfied and contribute to the clients' profitability.

  • Provide accurate information about our products and services to customers.
  • Answer customers' questions and address any concerns in a professional and courteous manner.
  • Assist in new business acquisition and increase market share through face-to-face interactions with new customers.
  • Collect new customer personal details and complete sales transactions.
  • Coordinate with the promotions and events team to provide excellent customer service during peak times.
  • Inform customers about discounts and special offers.
  • Provide customer feedback to the Manager.
  • Stay up-to-date with new products and services.
Requirements

We are looking for a candidate who:

  • Must be 18+ years of age and eligible to work in Canada.
  • Must be willing to work with customers face-to-face at our retail events.
  • Must be able to commute to our office in Halifax on a daily basis.
  • Must have full-time availability and be able to start immediately.
  • Must have customer service, retail sales, or call center experience.


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