Store Leadership Position

2 weeks ago

Ottawa, Ontario, Canada STUART WEITZMAN Full time

At Stuart Weitzman, we're dedicated to providing high-quality products that empower women to shine with confidence. Our shoes are renowned for their artisanal craftsmanship and precise fit, making them a favorite among fashion-conscious individuals worldwide.

  1. This role is responsible for driving the overall performance of the store, including achieving sales targets through individual and team contributions.

The successful candidate will leverage their expertise in store management to:

  • Achieve sales goals and key performance indicators (KPIs).
  • Improve 4-wall contribution by increasing sales and reducing operating expenses.
  • Deliver an exceptional customer experience through their team.
  • Endorse, model, and develop team members to deliver SW's Selling and Service expectations.
  • Recruit, hire, develop, and retain a high-performing team.
  • Train and mentor team members to deliver customer experience and operations in accordance with Stuart Weitzman standards.
  • Ensure all new hires complete Stuart Weitzman Onboarding.
  • Champion brand evolution and foster change management.
  • Exhibit Managerial Courage, including when providing feedback and engaging in performance management and developmental conversations.
  • Drive business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
  • Write and administer Annual Performance Appraisals for team.
  • Manage operational tasks, including shipment, stockroom organization, order fulfillment, and inventory management.
  • Act as a brand ambassador in the local market/mall to drive brand loyalty and business.
  • Enforce compliance with all Stuart Weitzman policies and procedures.
  • Work with the team to ensure the store achieves Store Audit Scores at or above Stuart Weitzman standards.
  • Ensure team members execute and maintain Stuart Weitzman's Visual Guidelines at all times.
  • Manage evolving daily workload while prioritizing the customer experience.
  • Manage payroll, scheduling, and time and attendance.

The ideal candidate will possess strong communication skills, excellent organization, and attention to detail. Additionally, they should have knowledge of POS, Microsoft Office, and basic computer skills, including iPads, Internet, and Mobile POS.

  • Ability to frequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to process product shipment/transfers.

We offer a competitive salary range of $65,000 - $85,000 per year, depending on location and experience.

Our Competencies for All Employees:
  • Courage: Doesn't hold back anything that needs to be said; provides current, direct, complete, and 'actionable' positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
  • Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
  • Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
  • Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
  • Interpersonal Savvy: Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
  • Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
Our Competencies for All People Managers:
  • Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future-oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
  • Developing Direct Reports and Others: Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
  • Building Effective Teams: Blends people into teams when needed; creates strong morale and spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

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