Store Leadership Manager

7 days ago

Ottawa, Ontario, Canada STUART WEITZMAN Full time
Job Title Overview:
Seeking a skilled Store Leadership Manager to oversee the overall performance of our store, driving sales growth and delivering exceptional customer experiences.

About Stuart Weitzman:
Stuart Weitzman is a luxury footwear brand renowned for its high-fashion designs and precise craftsmanship. As part of the Tapestry portfolio, we are committed to innovation and inclusivity. Our team strives to deliver bold, energetic, and purpose-driven experiences that inspire confidence in every step.

Key Responsibilities:
Bullet Points:
  1. Achieve store sales plan and key performance indicators (KPI) through team collaboration and individual effort.
  2. Enhance 4-wall contribution by increasing sales and reducing operational expenses.
  3. Lead the delivery of a customer-centric experience through effective team management.
  4. Embed and model Stuart Weitzman's selling and service expectations among team members.
  5. Recruit, develop, and retain a high-performing team.
  6. Mentor and train team members to meet customer needs and maintain operations aligned with Stuart Weitzman standards.
  7. Ensure all new hires complete Stuart Weitzman onboarding process.
  8. Promote brand evolution and foster change management within the team.
  9. Exhibit strong leadership skills, providing constructive feedback and engaging in performance management and development conversations.
  10. Drive business growth through targeted sales strategies, clienteling, and maintaining strong relationships with customers.
  11. Administer annual performance appraisals for team members.
  12. Manage various operational tasks, including shipment processing, stockroom organization, order fulfillment, and inventory management.
  13. Serve as a brand ambassador, promoting loyalty and driving business in the local market or mall.
  14. Enforce compliance with Stuart Weitzman policies and procedures.
  15. Collaborate with the team to ensure the store meets or exceeds Stuart Weitzman's store audit scores.
  16. Guarantee team members adhere to Stuart Weitzman's visual guidelines at all times.
  17. Balance evolving daily responsibilities while prioritizing exceptional customer experiences.
  18. Manage payroll, scheduling, and time and attendance.
Required Skills and Qualifications:
Bullet Points:
  1. Excellent communication skills, both verbal and written.
  2. Strong organizational and attention-to-detail abilities.
  3. Familiarity with POS systems, Microsoft Office, and basic computer skills (including iPads, internet, and mobile POS).
Competencies for Success:
Bullet Points:
  1. Courage: Providing direct, open, and actionable feedback; confronting people problems head-on.
  2. Creativity: Developing original ideas and solutions; approaching challenges with a unique perspective.
  3. Customer Focus: Prioritizing customer needs; delivering exceptional experiences that drive loyalty.
  4. Dealing with Ambiguity: Adapting to change; navigating uncertainty with ease.
  5. Drive for Results: Exceeding goals; consistently delivering high-quality outcomes.
  6. Interpersonal Savvy: Building strong relationships; communicating effectively across teams.
  7. Learning on the Fly: Embracing continuous learning; staying up-to-date with industry trends.
Salary Range:
$85,000 - $115,000 per annum, depending on location and experience.

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