Technical Support Specialist
3 weeks ago
Job Summary: We are seeking a skilled Technical Support Specialist to join our team at Columbia Currency Exchange. As a Technical Support Specialist, you will be responsible for providing technical assistance to our users, troubleshooting computer systems and networks, and implementing solutions to identified difficulties.
Key Responsibilities:
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer systems and networks
- Consult user guides, technical manuals, and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Provide business systems, network, and Internet support to users in response to identified difficulties
- Perform Web-server backup and recovery operations
- Manage incidents
Requirements:
- Education: College/CEGEP
- Experience: 1 year to less than 2 years
Additional Information:
- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 35 to 40 hours per week
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