Senior Commercial Property Operations Manager
5 days ago
Company Overview
Hays Property & Real Estate is proud to partner with a global real estate leader.
About the Role
The successful candidate will be responsible for the day-to-day management of a commercial office, overseeing local client and budgetary matters, managing service charge accounts, and ensuring client satisfaction.
Key Responsibilities
- Manage local client and budgetary matters, reporting any out-of-line situations.
- Control and manage service charge accounts, providing monthly report data to the Account Manager.
- E nsure client satisfaction by achieving service level requirements and driving acceptable service delivery performance.
- Maintain strong communication with the user population regarding all business-as-usual activities.
- Ensure compliance with legislative, client, and health, safety, and environmental requirements.
- Collaborate with project managers to ensure fully integrated facilities management and project delivery.
- Motivate and develop the local team through management and personal development.
- Implement customer service strategies and develop partnering relationships with key clients.
- Promote continuous improvement and best practices within the team.
- Oversee overall operational management within the designated site area, including reception, post room, cleaning, security, and specialist subcontractors.
- Act as part of the site emergency team for emergency control activities.
- Maintain proper information flow regarding HSE (Health, Safety, and Environment) topics to management and associates.
- Achieve HSE program goals/targets within agreed timelines.
About You
The successful candidate will have at least 5+ years of experience in commercial property management, excellent communication skills, strong administrative skills, good HSE knowledge, and a strong understanding of building systems. They will also possess excellent customer service skills and be bilingual.
What You'll Get in Return
The base salary for this position is up to K + Bonus (based on experience), along with an insurance benefits package, RRSP matching, 3 weeks vacation, 8 sick/personal days, and the opportunity to join an experienced real estate group with excellent opportunities for career growth.
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