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Hotel Front Desk Associate

1 month ago

Kamloops, British Columbia, Canada Ramada 100 Mile House Full time

We are seeking a skilled and friendly Hotel Front Desk Associate to join our team at Ramada 100 Mile House. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Resolve complaints and claims in a professional and courteous manner
  • Provide general information about local points of interest and attractions
  • Process guests' departures, calculate charges, and receive payments
  • Maintain an accurate inventory of vacancies, reservations, and room assignments
  • Answer telephone calls and relay messages in a timely and efficient manner
  • Assist guests with special needs and provide personalized support
  • Provide exceptional customer service and ensure a positive guest experience
Support for Newcomers and Refugees:
  • Participate in a government or community program that supports newcomers and refugees
Support for Youths:
  • Participate in a government or community program that supports youth employment
Support for Veterans:
  • Participate in a government or community program that supports veterans
Support for Indigenous People:
  • Participate in a government or community program that supports Indigenous people
Support for Visible Minorities:
  • Participate in a government or community program that supports members of visible minorities

As a Hotel Front Desk Associate at Ramada 100 Mile House, you will have the opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service to our guests and supporting our community programs.