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Technical Support Specialist

2 months ago

Edmonton, Alberta, Canada 5centsCDN Inc. Full time
Job Title: Technical Support Analyst

We are seeking a highly skilled Technical Support Analyst to join our team at 5centsCDN Inc.

Job Summary

The Technical Support Analyst will provide technical assistance and support to our customers, ensuring that their computer systems and software are functioning properly.

Key Responsibilities
  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Consult technical manuals, guides, and other resources to research and implement solutions to customer problems.
  • Provide training and guidance to customers on the use of our software and systems.
  • Collect and maintain a log of problems and solutions for future reference.
  • Participate in the development and implementation of new software and systems.
  • Supervise and mentor junior technical support staff.
  • Provide technical support for business systems, networks, and internet services.
  • Install and configure computer equipment and software for customers.
Requirements
  • College diploma or equivalent in a related field.
  • 1-2 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Attention to detail and organizational skills.
  • Ability to work as part of a team and provide excellent customer service.
Working Conditions

This is a permanent, full-time position with a 35-hour workweek. The work language is English.