Technical Support Specialist
3 weeks ago
Job Title: Technical Support Specialist
About the Role:
We are seeking a highly skilled Technical Support Specialist to join our team at ALBERTA LTD. As a Technical Support Specialist, you will be responsible for providing technical assistance to our clients, troubleshooting and resolving technical issues, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person
- Troubleshoot and resolve technical issues related to computer systems, software, and hardware
- Collaborate with internal teams to resolve complex technical issues
- Document and maintain accurate records of technical issues and resolutions
- Participate in the development and implementation of technical support processes and procedures
Requirements:
- 1-2 years of experience in a technical support role
- Strong knowledge of computer systems, software, and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
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