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Business Technology Support Specialist
1 month ago
We are looking for a talented Business Technology Support Specialist to join our team in Mount Royal, Montreal. As a key member of our Colas IS Support team, you will play a crucial role in providing exceptional customer service and hardware/software lifecycle management of the company's assets.
Job DescriptionThe Business Technology Support Specialist is an essential function to provide Colas ISS' first IT contact with Colas' new associates on day one. This position is focused on customer service and hardware/software lifecycle management of the company's assets, using an asset management tool. This includes procurement, configuration (imaging), user account management, and logistics.
Main Responsibilities- Supply: Install and configure software/hardware systems that support our operating environment.
- Develop and maintain installation and configuration procedures.
- Initiate and manage the ordering process for software/hardware, including purchase order creation.
- Maintenance and documentation of the computer inventory in the asset database.
- Image and configure computers with the appropriate operating system(s), necessary business applications, and settings using tools like SCCM.
- Create Active Directory and other accounts with the appropriate level of access based on user needs.
- Ship computers to users, managing costs and coordinating with level 1&2 support for delivery as needed.
- Provide setup introduction to new users.
- Analyze inventory and provide data points to create replacement calendars.
- Provide initial training to new users on Colas ISS IT tools, procedures, organizations, and applications.
- Coordinate presentations for new employees and pass the baton to local IT technicians.
Day-to-day Operations: Track requests and provisioning tickets daily. Create, track, and manage documented departmental operating procedures.
Maintenance: Fast and accurate updates of inventory data for all equipment in all locations. Perform periodic audits (to be determined) on end-user application licenses and role-based access levels.
Support: Act as an ambassador between our department and our users, maintaining good relationships and open communication. Empathize and communicate with customers to ensure their satisfaction. Assist in the training of end-users on IT procedures. Troubleshoot billing and inventory issues.
Projects: Participate in projects when infrastructure tasks require purchase of appropriate equipment.
